Toronto is home to a thriving business landscape, making it an ideal hub for top-notch call centers. Whether you’re a startup seeking customer support solutions or a large enterprise needing advanced telecommunication services, the city offers a diverse range of options tailored to various industries. In this guide, we explore the 5 best call centers in Toronto, highlighting their capabilities in delivering seamless customer experience, efficient lead generation, and reliable technical support. Whether you’re looking for multilingual support or 24/7 availability, understanding key considerations like service offerings, scalability, and pricing will help you make an informed choice. Dive into the details as we uncover the premium options Toronto has to offer.
5
Number of companies
351
Verified reviews
3,40
Average rating
1. Contactpoint360, Inc
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4,4/5
1880 O'Connor Dr, M4A 1W9, Toronto
- Call center
- Business to business service
Why we chose them
ContactPoint360 stands out as a global leader in delivering exceptional customer experience (CX) solutions through its innovative and hybrid approach. Combining full-service omnichannel contact center solutions, digital transformation expertise, and cutting-edge AI tools, the company empowers businesses to connect seamlessly with their customers across every touchpoint. With a presence in Canada, the United States, Colombia, India, the Philippines, the United Kingdom, and Greece, ContactPoint360 leverages its diverse global workforce to offer multilingual support in over 31 languages, catering to industries such as healthcare, energy, technology, finance, retail, and gaming. Its AI-driven tools enhance agent performance, reduce churn, and improve operational efficiency, ensuring outstanding results for Fortune 500 companies and enterprises worldwide.
Renowned for its award-winning CX services, ContactPoint360 employs advanced technologies like real-time agent assist (RTAA), conversational AI, and predictive analytics to optimize customer interactions and business processes. Its proprietary solutions, including AI-powered recruiting, workforce management, and sentiment analysis, deliver measurable outcomes such as a 25% reduction in average handle time (AHT) and a 107% attainment of customer satisfaction (CSAT) goals. With a commitment to integrity, innovation, and collaboration, the company’s inclusive culture has earned recognition as a top workplace, celebrating diversity and fostering growth. By seamlessly integrating technology with human expertise, ContactPoint360 continues to redefine customer experience, helping businesses scale smarter and achieve transformative success.
2. Access Research Inc
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1,6/5
180 Bloor St W, M5S 2V6, Toronto
- Call center
Why we chose them
Access Research Inc., established in 1993 and based in downtown Toronto, stands out as a premier field services firm specializing in call center solutions. As a subsidiary of Forum Research Inc., the company offers a state-of-the-art call center equipped with a leading-edge Command Centre 3 Interviewing CATI platform. With over 130 stations and access to an additional 300 stations through the Interviewer CATI network, their services are designed to handle a wide range of data collection needs. Their elite team of executive interviewers ensures high-quality results, with capabilities that extend to international and multi-lingual surveys conducted in languages such as Arabic, Cantonese, Italian, and Tamil.
What makes this company a standout choice is its comprehensive technological infrastructure and global reach. Their Toronto-based call center conducts interviews with respondents from countries including Belgium, France, and the United States, showcasing their international interviewing capabilities. They also utilize advanced tools such as STATXP tabulation software and SPSS software, ensuring detailed and precise data analysis. With remote monitoring capabilities and a focus on privacy and compliance, they represent a trusted partner for businesses seeking reliable and efficient call center services.
3. People Analytics
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3,9/5
7191 Yonge St #707, L3T 0C4, Toronto
- Call center
- Corporate office
- Consultant
- Educational testing service
- Market researcher
- Software company
Why we chose them
People Analytics stands out as a leader in providing evidence-based insights through a unique blend of ground-truthed knowledge, scientific methodology, and practical experience. With over a decade of expertise in polling, market research, and consultancy, the company empowers clients to decode complex societal dynamics. Leveraging its proprietary text mining algorithms and advanced data analysis capabilities, it delivers tailored research services, including online panels, telephone surveys (CATI), and focus groups. Recognized globally for its reliability, the company has received accolades such as Gallup’s 2018 Quality Award and has been praised by media outlets like The Washington Post and Agence France-Presse for its robust methodologies.
Beyond research, the company also operates as an official center for the Canadian English Language Proficiency Index Program (CELPIP), assisting individuals in meeting official English language requirements. Additionally, its innovative VoxDash platform revolutionizes data governance and exchange by enabling users to access and visualize proprietary data through customizable configurations. Available in 22 languages and equipped with advanced charting and mapping tools, VoxDash empowers data owners and users to share, analyze, and monetize information securely. Whether through polling analytics, educational testing, or cutting-edge software solutions, the company consistently delivers high-quality services to clients navigating the most challenging contexts.
4. The Sales Connection
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4,4/5
First Canadian Place, 100 King St W Suite 5700, M5X 1C7, Toronto
- Telemarketing service
- Business development service
- Business management consultant
- Internet marketing service
- Marketing consultant
- Recruiter
- Marketing agency
Why we chose them
The Sales Connection stands out as a premier remote sales consulting firm specializing in scaling businesses through a comprehensive suite of services. Renowned for their expertise in the high-ticket sales space, they offer exceptional solutions, including sales recruitment, training programs, CRM optimization, and outsourced sales team management. Their 10x guarantee demonstrates their commitment to measurable success, ensuring elite sales representatives deliver exponential growth within 100 days. With a proven track record of training over 15,000 professionals across 100 countries, they empower businesses in online education, coaching, consulting, and other expert-driven niches to achieve remarkable sales performance.
At the core of their offerings are diagnostic audits and growth operating systems designed to identify breakthrough opportunities and optimize processes for maximum efficiency. Their services span telemarketing, business development, and marketing consultation, as well as recruitment and funnel systemization. Leveraging cutting-edge methodologies, including the proprietary One-Call Closer™ strategy by industry leader Kayvon Kay, the company excels in building high-impact sales departments tailored to client needs. Their dedication to entrepreneurial excellence and innovative solutions makes them an invaluable partner for businesses aiming to scale their sales operations and boost profitability.
5. Miratel Solutions
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2,7/5
2501 Steeles Ave W, M3J 2P1, Toronto
- Call center
Why we chose them
Miratel Solutions stands out as a leader in providing customized, enterprise-level contact center solutions tailored to meet diverse business needs. With over 24 years of expertise, the company offers a robust suite of services, including inbound and outbound call center support, web chat, email response management, lettershop/back-end office support, and specialized solutions such as lottery/raffle fundraising and data breach response. Their secure PCI DSS-compliant cloud technology ensures privacy and data protection, while their real-time analytics enable clients to identify trends and assess performance effectively. Miratel’s global services operate 24/7, delivering seamless customer experiences across time zones with scalability and flexibility to adapt to dynamic business requirements.
Renowned for their commitment to excellence and professionalism, the company combines modern infrastructure with highly skilled professionals to deliver reliable, cost-effective solutions. Their tailored campaigns help businesses improve sales, enhance brand awareness, and ensure customer satisfaction. Testimonials highlight Miratel’s dedication to building long-lasting partnerships, showcasing their ability to exceed project goals, accommodate unique needs, and provide outstanding customer service. With a proven track record of managing over 200 million voice interactions and 80 million digital interactions, Miratel continues to be a trusted partner for businesses seeking innovative and results-driven contact center support services.
